Acceptance of Terms and Conditions
All business relations with Cowboy Kurt Boutique are subject to the general terms and conditions below. They apply to all current and future business transactions with Cowboy Kurt Boutique, even if they are not expressly referred to.
The customer acknowledges having read the general terms and conditions of sale below when placing an order and expressly declares that he accepts them without reservation.
These general terms and conditions of sale govern the contractual relationship between Cowboy Kurt Boutique and his customer, both parties accepting them without reservation. These general terms and conditions of sale will prevail over any other conditions appearing in any other document, except prior, express and written derogation.
The customer undertakes to comply with the provisions of the contract and to honour his financial commitments towards Cowboy Kurt Boutique.
Retention of Title
Cowboy Kurt Boutique retains ownership of all products delivered until full payment is received.
Products
The customer is responsible for checking that the products delivered to him correspond to the order and that these are intended for the use he intends to make of them. The photos are not contractual. They are for information purposes only.
Order
Cowboy Kurt Boutique reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information stated by the customer, at the time of order taking engages this one: in the event of error in the reference of the products or in the delivery address, Cowboy Kurt Boutique could not be held responsible for the delay or the non delivery of the product.
Payment
The total price charged to the customer is the amount of the order plus handling and shipping costs.
Payment by credit card
To pay for your order, you can use the following credit cards: Visa, Mastercard and American Express.
When finalizing the order process, you will be asked to enter your credit card number, the credit card’s expiration date and the last 3 digits of the visual cryptogram on the back of the card. The amount is debited immediately upon confirmation of the order.
If it appears that the product you ordered is out of stock, we will credit your card as soon as possible.
Please note that all credit card payments are processed through a secure server. The information entered does not circulate "unencrypted" on the Internet: it is encrypted during all exchanges by the SSL protocol, which also automatically checks the validity of access rights when you pay by credit card. We thus guarantee the total confidentiality of your banking information and assure you that we never know and never keep information concerning your credit card. Under no circumstances do we know your card number or store it.
Payment by bank transfer (only for Switzerland)
If you do not wish to use credit card payment, you can send us your payment by e-banking. To do so, simply use the bank details below and pay for your order as soon as possible. We will proceed with shipping as soon as we receive your payment.
IBAN: CH14 0024 0240 2942 8200 L
BIC: UBSWCHZH80A
Bank: UBS Switzerland AG, 1211 Geneva 2
Beneficiary: Cowboy Kurt Boutique, Rue de Fribourg 8, 1201 Geneva, Switzerland
Delivery
After the order confirmation, Cowboy Kurt Boutique undertakes to deliver all references ordered by the customer within a reasonable period of time. All orders are intended for personal use. The customers or recipients of the products are strictly forbidden from reselling the products, in part or in full.
Delivery is offered from CHF 200.00 of purchase (only in Switzerland).
Return of Products
For any returns, a request must be sent by email to info@cowboykurt.com containing the following information:
- The order reference;
- The reason for return;
- Your postal address;
- Your phone number.
No return will be accepted without prior written request. In case of a defective product or an error from Cowboy Kurt Boutique when processing the order, the return shipping costs related to the product will be covered by Cowboy Kurt Boutique. The returned product will be then refunded to the customer within 7 working days.
If a product is not suitable (sizes, colours...) and the customer wants to return it, the return shipping costs will be at his expense. Please note the product can then only be exchanged for the same product in a different size or color (if available), or for a product with corresponding price.
If the product is eligible for a refund or exchange, the customer must return the product in its original packaging with all accessories, instructions and documentation to the following address:
Cowboy Kurt Boutique
Rue de Fribourg 8
1201 Geneva
Switzerland
Note that discounted products cannot be returned.
All returns from abroad, if accepted by Cowboy Kurt Boutique, must be clearly marked on the package as follows: "Returning products for exchange or refund". If not, any import costs will be at the customer’s expense.
Prices
The price indicated on the product sheets does not include transport and includes VAT, by default.
The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for deliveries in Switzerland. This price includes the price of the products, handling, packaging, product preservation and transport costs.
Cowboy Kurt Boutique reserves the right to adapt prices during the year according to changes in exchange rates, purchasing conditions and to offer customers the best conditions.
Disputes
Cowboy Kurt Boutique's liability shall, in any event, be limited to the amount of the order and shall not be held liable for simple errors or omissions that may have remained despite all precautions taken in the presentation of the products. Claims or disputes will always be received with attentive benevolence. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing this, and for any dispute, Swiss law is exclusively applicable.
The Commercial Court of the Canton of Cowboy Kurt Boutique has sole jurisdiction, regardless of the place of delivery and method of payment accepted.
Responsibility
Cowboy Kurt Boutique shall in no event be held liable for failure to comply with the laws and regulations in force in the country where the goods are received, for any damages of any kind, be they material, immaterial or corporal, which may result from the improper functioning or use of the products marketed. The same is true for any modifications of the products resulting from the manufacturers.
Cowboy Kurt Boutique’s liability shall be systematically be limited to the amount of the product at the date of sale, and with no possibility for filing claims against the brand name or product manufacturer or distributor.